This program prepares students to be trained specialists who handle patient encounters, patient customer service, and other areas related to the intake and processing of the patient’s healthcare experience. Key topics include customer service, patient check-in, admission, registration, revenue cycle and information systems, telephone communications, scheduling, coordinating, canceling appointments, and other relevant topics.

Program Learner Outcomes

1. Student will communicate respectfully and professionally with coworkers, healthcare professionals, customers, patients, and their families.
2. Students will demonstrate professional workplace habits including punctuality, attitudes, and behaviors expected of the patient access specialist profession.
3. Student will exhibit professional ethical practice including confidentiality and other security and HIPAA requirements.
4. Student will demonstrate critical thinking and problem-solving skills in a variety of patient encounters/situations.
5. Student will utilize appropriate technologies for healthcare applications.
6. Student will provide optimal, proficient services while performing required administrative duties.