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Introduction

Customer Service

Program Overview

This certificate is intended to provide students with a 16-credit background in the fundamental principles of quality customer service. Twelve credits will be earned for human relations, customer service, and communication skills (including written, oral, and listening). Students will also select four credits directly related to their program field. After successfully completing this certificate, students will be able to meet the needs of customers, patients, and clients of all kinds.

Program at a glance

  • Credits 16
  • Degree Type Certificate
  • Location East Grand Forks Campus, Online, Thief River Falls Campus
  • Is a computer needed? Optional More information
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Career Outlook

Future career information.

Learn what occupations may be of interest to someone who has completed this program. Find information about wages and employement outlook.

Information provided by CAREERwise.

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Have questions or want more information?

Get started today by talking to a Northland admissions representative about connecting your educational goals to a Customer Service career path.

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Andrea Moses

Advisor / Degree Audit Encoder

  • 218.793.2396

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