Student Consumer Complaint Process
Institutions providing online education are required by the United States Department of Education’s Program Integrity Rule to provide all prospective and current students contact information of the state agency or agencies that handle complaints against postsecondary education institutions offering distance learning within that state.
Students with concerns are encouraged to work to resolve them by discussing them informally with a staff member at the college. If a complaint cannot be handled informally, NCTC students are encouraged to use our college’s complaint process, outlined in the Complaint and Grievance Annual Notice, found in the Student Handbook.
If a complaint cannot be resolved at the college level, you may contact the Minnesota Office of Higher Education. If you reside in another state, you may contact your local state agency for further information.