Frequently Asked Questions

Find answers to commonly asked technology questions.

The ITS department is available Monday-Friday from 8 a.m. – 4:30 p.m. on either campus. Contact the helpdesk at (218) 793-2433 in East Grand Forks or at (218) 683-8581 in Thief River Falls .

New students should bring their laptop in prior to the start of the semester to get antivirus updated, wireless access installed, and printers set up. Setup prior to the semester will help ensure the computer is ready for the start of the semester. Avoid delays and come early!

Please review the Student Technology Reference Guide for more information.

Wireless internet is available campus-wide. Student computers can connect to the Northland wireless network—login to wireless with your StarID username and password.

See the Student Technology Reference Guide for more information.

Go to the Current Students page and click the Sign in to Email button icon.

Microsoft Office 365 is provided free of charge to Northland students. Office 365 is located in your school email account.

Visit the StarID Self Service Portal and click the Forgot StarID link on that page.

Visit the StarID Self Service Portal and click the Forgot Password link on that page.

After 3 unsuccessful attempts to log in, an account gets locked for security purposes. After 15 minutes of the last attempt, the account is unlocked and login may be attempted again, or can contact ITS to have the account unlocked.

Students may stop in to the ITS helpdesk to get printers installed; or may install them on their own. PaperCut Mobility Print Client can be installed on Windows and Mac computers, IOS/Apple phones, iPad, and Android operating systems. Most operating systems will allow a student to add a printer by completing the following:

  1. Download the PaperCut Mobility Print Client.
  2. Make sure the correct operating system or your device displays at the top of the screen. If it isn’t, check the icon for your operating system down below on the webpage.
  3. Follow the onscreen instructions.

You can access a computer in our computer labs, cyber areas, or campus libraries.

EGF Computer Labs

  • 7:30 AM – 7:00 PM M-Th; 7:30 AM – 5:00 PM Fridays
  • Cyber 252 (seats 20)
  • Cyber South (seats 4)
  • Lab 220 (seats 30 – Laptops)* When class is NOT in session.
  • Lab 214 (seats 40)* When class is NOT in session.

Varied Schedule

View EGF Computer Lab Map »

TRF Computer Labs

  • 7:30 AM-9:30 PM M-Th; 7:30 AM-5:00 PM Fridays
  • Cyber 600 (seats 7)
  • Cafeteria (seats 18)
  • Lab 605 (seats 28)* When class is NOT in session.
  • 7:30 AM – 5:00 PM Monday-Friday *When class is NOT in session.
  • Lab 263 (seats 24)
  • Lab 603 (seats 28)

Varied Schedule

View TRF Computer Lab Map »

Aviation Site Computer Labs

  • 7:30 a.m.-5:00 p.m. M-F
  • Lab 5

View Aviation Computer Lab Map »

Depending on the academic program, a student may or may not be required to have a laptop. Programs may have specific software/hardware requirements in addition to the minimum requirements. Consult your program advisor for information on the requirements.

The best practices are to keep the anti-virus updated, refrain from visiting questionable sites, avoid downloading illegal music and movies (i.e. Limeware, Frostwire, etc.), and do not download malicious software or applications from unknown sources. Students should also use their anti-virus program to scan their computer at least twice a month.

Download Malwarebytes if it is not yet installed on the computer. Once installed, a full scan should be run. If threats are found, remove these and run full scans until Malwarebytes no longer detects threats. Windows Defender is included with the Windows 10 operating systems.