Employee Technology Reference Guide
A helpful resource for navigating Northland’s technology systems and tools.
Request Help
- Urgent Requests: Call the ITS Helpdesk at 218-683-8581
- Non-Urgent Requests: Submit a ticket via GroupLink
- Accessible from your desktop or the Employee Resources page.
- GroupLink ensures timely responses and prioritization.
Printing
- Printing is tracked to the user logged into the computer.
- Departments and cost centers are billed monthly based on usage.
Remote Access & File Management
VPN Access
- Access network files from home—no need to return to campus for updates.
- Save files to the network and retrieve them remotely.
Backing Up Files
- Hardware failures and viruses are common causes of data loss.
- Always back up important files to the network folder.
Policies & Guidelines
Computer Use Policy (5010 & 5010P)
Northland’s technology resources support teaching, scholarship, administration, and other mission-related activities.
- All employees are expected to use these resources responsibly.
- Procedure 5010P and 5010.1P outline acceptable use of IT resources and mobile computing devices.
- View the full policy on Northland’s policy website.