Customer Service

  • Credits: 16
  • Degree Type: Certificate
  • Campus: East Grand Forks, Thief River Falls, Online

Program Overview

Most of us engage in customer service activities of some type during our normal daily routines of our personal and professional lives. However, simply being exposed to customers does not mean one understands how to do it well or how to evaluate whether one is delivering or receiving an acceptable level of customer service. This certificate is intended to provide students with a 16 credit background in the fundamental principles of quality customer service. Twelve credits will be earned relating to human relations skills, customer service skills, and communication skills (including written, oral, and listening skills). Students will also select four credits directly related to their program field of study. After successfully completing this certificate, students will be able to meet the needs of customers, patients, and clients of all kinds.


Employment

The employment outlook for customer service representatives in the state of Minnesota from 2010 to 2020 is 11.7%, a high growth career.

Potential Job Titles


Program Courses

View semester schedule by campus: East Grand Forks | Thief River Falls | Distance Education

Required Courses

Course # Course Name Credit(s)
MKTG 1108 Customer Relations Mgmt 3 credits
MKTG 2200 Prin of Marketing 3 credits
SSCI 1101 Human Relations 3 credits
  G1:Communication Elec ( *See Elective Options Listed Below ) 3 credits
  Area of Interest Electives ( *See Elective Course Options Listed Below ) 4 credits
TOTAL COURSE CREDITS: 16 credits
 

Area of Interest Elective Course Options

For this particular pathway, NCTC recommends a student explore further coursework in the Minnesota Transfer Curriculum areas listed below. Need help? Schedule an appointment with a Northland Academic Advisor for assistance in selecting courses.

Course # Course Name Credits
CPTR 1104 Intro to Computer Tech 3 credits
CRLT 2103 Job Seeking/Keeping 1 credits
HPER 1410 First Aid/CPR 1 credits
MKTG 2120 Supervisory Leadership 3 credits
MKTG 2201 Prin of Sales 3 credits
G1: Communications Electives
SPCH 1101 Intro to Public Speaking 3 credits
SPCH 1103 Interpersonal Communicati 3 credits

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