How Do I?

How can I contact the ITS department if I need help?

Answer

The ITS department is available Monday-Friday from 8am-5pm on either campus. Contact the helpdesk at (218) 793-2433 in East Grand Forks or at (218) 683-8581 in Thief River Falls .

How do I get my computer set up to work at the college?

Answer

New students should bring their laptop in prior to the start of the semester to get antivirus updated, wireless access installed, and printers set up. Setup prior to the semester will help ensure the computer is ready for the start of the semester. Avoid delays and come early!

How do I get on the internet/wireless?

Answer

All student computers need to be configured in the ITS department; an important security certificate must be installed on the computer. Once installed, the computer will be automatically connected to the internet while on campus. This process allows ITS to provide safe and reliable wireless internet for our students.

How do I order Microsoft Office and other software?

Answer

Microsoft Office and other software may be purchased through eAcademy located on the Student Central page. Purchase software through eAcademy to get the academic discount.

How do I know what my StarID is?

Answer

Visit the StarID Self Service Portal and click the Forgot StarID link found on that page.

What do I do if I don’t remember my password?

Answer

Visit the StarID Self Service Portal and click the Forgot Password link found on that page.

How do I get logged in if my account is locked?

Answer

After 3 unsuccessful attempts to login, an account gets locked for security purposes. After 15 minutes of the last attempt the account is unlocked and login may be attempted again or can contact ITS to have the account unlocked.

How can I access my email?

Answer

Go to the Student Central page, click the Email Sign-In icon under the Most Frequently Visited. If you don't know your login information, click on the Username Lookup icon on the same page.

How can I get my email on my phone and/or Apple device?

How can I get connected to print on campus?

Answer

Students may stop in to the ITS helpdesk to get printers installed; or may install them on their own. Most operating systems will allow a student to add a printer by completing the following:

  • 1. Click on the Start menu and within the search box type if you are in East Grand Forks - \\egf-print or if you are in Thief River Falls - \\trf-print2 and press enter.
  • 2. Enter your Northland username and password. The username should be firstname_lastname and password is the 8 digit tech ID.
  • 3. Right click on the desired printer and select "Connect."
  • 4. A popup window prompts to install the driver for the printer- click Yes.
  • 5. Verify your printer was successfully installed by viewing the Devices and Printers from the Start menu.

How do I check my print balance?

Answer

Campus Computers: A dollar sign icon should appear in the lower right hand corner of the task bar. The student’s remaining print balance is listed when clicked upon. Student Laptop: Go to MYNCTC portal located through the Student Central page and log in, click on printing balance.

If I don't have a computer with me, how can I get to a computer on campus?

Answer

You can access a computer in our computer labs, cyber areas, or libraries on the campuses.

EGF Computer Labs

Lab 214 (seats 40) Monday-Friday 8 am
Cyber 252 (seats 20) Monday-Friday 7:30 am
Cyber South (seats 4) Monday-Friday 7:30 am

View EGF Computer Lab Map »

TRF Computer Labs

Monday-Thursday 7:30am-9:30pm; Friday 7:30am-5:00pm:
Lab 605 (seats 28)
Lab 603 (seats 28)
Cyber 600 (seats 7)
Cyber 500 (seats 6)
Cafeteria (seats 18)
Lab 263 (seats 26) Monday-Friday 7:30 am-5:00 pm

View TRF Computer Lab Map »

Aviation Site Computer Labs

Lab 5 (seats 24) Monday-Friday 8:00 am-5:00 pm
Cyber (seats 2) Monday-Friday 8:00 am-5:00 pm

View Aviation Computer Lab Map »

How do I know if I am required to have a laptop for college?

Answer

Depending on the academic program, a student may or may not require a laptop. A student can find out by selecting their particular program at the Academic Programs page under More Resources-Degrees & Programs. Click on Laptop Required Programs. Programs may have specific software/hardware requirements in addition to the minimum requirements. Consult your program advisor for information on the requirements.

How do I keep my computer safe from viruses?

Answer

The best practices are to keep the anti-virus updated, refrain from visiting questionable sites, avoid downloading illegal music and movies (i.e. Limeware, Frostwire, etc.), and do not download malicious software or applications from unknown sources. Students should also use their anti-virus program to scan their computer at least twice a month.

How do I remove a virus from my computer?

Answer

Download Malwarebytes if it is not yet installed on the computer. Once installed, a full scan should be run. If threats are found, remove these and run full scans until Malwarebytes no longer detects threats.