How Do I?

How can I contact the ITS department if I need help?


The ITS department is available Monday-Friday from 8am-5pm on either campus. Contact the helpdesk at (218) 793-2433 in East Grand Forks or at (218) 683-8581 in Thief River Falls .

How do I get my computer set up to work at the college?


New students should bring their laptop in prior to the start of the semester to get antivirus updated, wireless access installed, and printers set up. Setup prior to the semester will help ensure the computer is ready for the start of the semester. Avoid delays and come early! Please review the student technology reference guide for more information.

How do I get on the internet/wireless?


Wireless internet is available campus-wide. Student computers can connect to the NCTC wireless network. Login to wireless with your StarID username and password. See the Student Technology Reference Guide under the Student Resources tab for further details.

How do I order Microsoft Office and other software?


Microsoft Office 365 is provided free of charge to Northland students. Office 365 is located in your school email account.

How do I know what my StarID is?


Visit the StarID Self Service Portal and click the Forgot StarID link found on that page.

What do I do if I don’t remember my password?


Visit the StarID Self Service Portal and click the Forgot Password link found on that page.

How do I get logged in if my account is locked?


After 3 unsuccessful attempts to login, an account gets locked for security purposes. After 15 minutes of the last attempt the account is unlocked and login may be attempted again or can contact ITS to have the account unlocked.

How can I access my email?


Go to the Student Central page, click the Email Sign-In icon under the Most Frequently Visited.

How can I get my email on my phone and/or Apple device?

How can I get connected to print on campus?


Students may stop in to the ITS helpdesk to get printers installed; or may install them on their own. Most operating systems will allow a student to add a printer by completing the following:

  • 1. Click on the Start menu and within the search box type if you are in East Grand Forks - \\egf-stuprint or if you are in Thief River Falls - \\trf-stuprint and press enter.
  • 2. Enter your StarID and Star ID password.
  • 3. Right click on the desired printer and select "Connect."
  • 4. A popup window prompts to install the driver for the printer- click Yes.
  • 5. Verify your printer was successfully installed by viewing the Devices and Printers from the Start menu.

If I don't have a computer with me, how can I get to a computer on campus?


You can access a computer in our computer labs, cyber areas, or libraries on the campuses.

EGF Computer Labs

    7:30 AM – 7:00 PM M-Th; 7:30 AM – 5:00 PM Fridays
  • Cyber 252 (seats 20)
  • Cyber South (seats 4)
  • Lab 220 (seats 30 - Laptops)* When class is NOT in session.
  • Lab 214 (seats 40)* When class is NOT in session.

View EGF Computer Lab Map »

TRF Computer Labs

    7:30 AM-9:30 PM M-Th; 7:30 AM-5:00 PM Fridays
  • Cyber 600 (seats 7)
  • Cafeteria (seats 18)
  • Lab 605 (seats 28)* When class is NOT in session.
    7:30 AM – 5:00 PM Monday-Friday *When class is NOT in session.
  • Lab 263 (seats 24)
  • Lab 603 (seats 28)

View TRF Computer Lab Map »

Aviation Site Computer Labs

    7:30 AM-5:00 PM M-F
  • Lab 5

View Aviation Computer Lab Map »

How do I know if I am required to have a laptop for college?


Depending on the academic program, a student may or may not require a laptop. A student can find out by selecting their particular program at the Academic Programs page under More Resources-Degrees & Programs. Click on Laptop Required Programs. Programs may have specific software/hardware requirements in addition to the minimum requirements. Consult your program advisor for information on the requirements.

How do I keep my computer safe from viruses?


The best practices are to keep the anti-virus updated, refrain from visiting questionable sites, avoid downloading illegal music and movies (i.e. Limeware, Frostwire, etc.), and do not download malicious software or applications from unknown sources. Students should also use their anti-virus program to scan their computer at least twice a month.

How do I remove a virus from my computer?


Download Malwarebytes if it is not yet installed on the computer. Once installed, a full scan should be run. If threats are found, remove these and run full scans until Malwarebytes no longer detects threats. Windows Defender is included with the Windows 10 operating systems.