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Northland Community & Technical College

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Information Technology Services

Frequently Asked Questions

Find answers to commonly asked technology questions.

Please refer to the Student Technology Reference Guide for additional information.

Refer to the Student Technology Reference Guide for additional information.

Go to the Current Students page and click the Sign in to Email button icon.

Microsoft Office 365 is provided free of charge to Northland students. Office 365 is located in your school email account.

Visit the StarID Self Service Portal and click the Forgot StarID link on that page.

Visit the StarID Self Service Portal and click the Forgot Password link on that page.

After three unsuccessful attempts to log in, an account gets locked for security purposes. After 15 minutes from the last attempt, the account is unlocked, and login may be attempted again. Alternatively, the user can contact ITS to have the account unlocked.

Students may stop by the ITS help desk to have printers installed, or they may install them on their own. The PaperCut Mobility Print Client can be installed on Windows and Mac computers, as well as iOS/Apple phones, iPads, and Android operating systems. Most operating systems will allow a student to add a printer by completing the following:

  1. Download the PaperCut Mobility Print Client.
  2. Ensure the correct operating system for your device is displayed at the top of the screen. If it isn’t, check the icon for your operating system down below on the webpage.
  3. Follow the onscreen instructions.

If you don’t have a computer with you, Northland offers several options across its campuses:

East Grand Forks (EGF) Campus

  • General Computer Labs
    • Hours:
      • Monday–Thursday: 7:30 AM – 9:00 PM
      • Friday: 7:30 AM – 4:30 PM
    • Cyber South
      • Location: South end of campus
    • Lab 214
      • Access: Available only when class is not in session
  • Varied Schedule Labs
  • View EGF Campus Map »

Thief River Falls (TRF) Campus

  • General Computer Labs
    • Hours:
      • Monday–Thursday: 7:30 AM – 9:00 PM
      • Friday: 7:30 AM – 4:30 PM
    • Cyber 600
    • Cafeteria
    • Lab 605: Available only when class is not in session
      • Hours: Monday–Friday: 7:30 AM – 4:30 PM
    • Lab 603
  • Varied Schedule Labs
  • View TRF Campus Map »

Aerospace Site

Depending on the academic program, a student may or may not be required to have a laptop. Programs may have specific software/hardware requirements in addition to the minimum requirements. Consult your program advisor for information on the requirements.

The best practices are to keep the anti-virus updated, refrain from visiting questionable sites, avoid downloading illegal music and movies (i.e. Limeware, Frostwire, etc.), and do not download malicious software or applications from unknown sources. Students should also use their anti-virus program to scan their computer at least twice a month.

Download Malwarebytes if it is not yet installed on the computer. Once installed, a full scan should be run. If threats are found, remove these and run full scans until Malwarebytes no longer detects threats. Windows Defender is included with the Windows 10 operating systems.