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Cultivate Quality

STRATEGY 3A: EMPLOY EXTERNAL STANDARDS

Project Lead

Institutional Research Committee

Management Lead(s):

  • Scott Godfrey
  • Becky Lindseth
  • Develop schedule for external reporting requirements.
  • Create repository of external standards and measures that relate to institutional performance.
  • Develop and implement an external mechanism for communicating institutional data with an emphasis on determining content and style of presentation.

STRATEGY 3B: UTILIZE ASSESSMENT MEASURES THROUGHOUT THE COLLEGE

Project Lead

Administrative Services

Management Lead(s):

  • Becky Lindseth
  • Develop a college-wide institutional research center:
    • Serve as a central resource for the request, compilation, and electronic repository of institutional data.
  • Improve the effectiveness and efficiency of the use of college facilities:
    • Improve communication with internal constituents regarding scheduling processes.
    • Promote college-wide and departmental continuous improvement.
  • Provide an electronic system for facility work orders:
    • Utilize Grouplink for facility related requests.
  • Utilize technology in a college-wide energy management system:
    • Become 100% compatible with climate control/Invensys college-wide.
  • Maintain and improve facilities into the future:
    • Submit bonding requests for 2010 Capital Bonding Projects.
    • Utilize system suggested survey results as a tool for improvement of operations and staff motivation.
  • Create an effective college-wide recycling program:
    • Improve and standardize college-wide recycling program.
  • Improve communication regarding facility related topics:
    • Find new ways to communicate to employees, customers, and students.
  • Create an efficient vehicle use process:
    • Ensure all employees and students are aware of process.
  • Increase enthusiasm of maintenance staff:
    • Implement new ways to motivate employees.
  • Increase efficiencies of the purchasing process:
    • Increase use of the electronic purchase requisition process.
    • Develop procedure for on-line approval of credit card purchases.
  • Standardize common business practices college-wide:
    • Increase chargeback efficiencies by utilizing the “Cost Allocation” module.
    • Develop standard operating procedures for specific work tasks to assist in cross training.
  • Develop college-wide data-driven management tools that utilize our information in ISRS:
    • Train Business Office staff in BRIO, Oracle Operational Database, and other reporting tools.
  • Promote technology as a tool in continuous improvement of college operations:
    • Expand the use of the shared Business Services folder on the N Drive.
  • Increase effectiveness and efficiency of Business Services:
    • Realign job responsibilities within the business office due to personnel changes.
  • Implement SOP to address findings from the OLA:
    • Improve compliance with regulations/policies.
    • Implement departmental changes as necessary.
  • Explore alternate formats for budgets and other financial data.
    • Improve communication to employees.
  • Develop and implement an effective safety program:
    • Establish roles and responsibilities of Safety Officer.
    • Manage required safety training.
    • Maintain current MSDS inventory.
    • Maintain safe work environment by addressing reported safety concerns.
    • Enhance the Drug Free Schools and Campuses Act Compliance Activities.
  • Develop and implement an effective performance management system:
    • Ensure staff performance appraisals are conducted annually.
  • Review and revise employee selection process:
    • Develop and implement search committee candidate review summary.
  • Review and revise new employee orientation process:
    • Develop and implement online orientation.
    • Implement new employee checklist.
  • Implement an online system for employee assignments:
    • Implement system for notification of assignments, office assignments, building access, and finance management.
  • Implement programmatic online employee directory:
    • Improve efficiency by implementing an automatic programmed online employee directory.
  • Implement standard operating procedures to address findings from the Office of Legislative Auditor.
    • Improve compliance with regulations/policies.
    • Implement departmental changes as necessary.
  • Affirmative Action Plan:
    • Write an effective affirmative action plan.
  • Utilize the online I-9 verification system:
    • Implement E-Verify, the online I-9 verification system for employment verification of new employees.
  • Develop and implement Security Awareness Program:
    • Ensure employees complete required security awareness training.
  • Develop and implement Continuous Improvement Training Program:
    • Provide opportunities for professional develop for employees.
    • Research and compile leadership development information from other system institutions.
  • Provide professional development opportunities for Northland College employees:
    • Create professional development plan.
  • Increase effectiveness and efficiencies through the use of technology:
    • Provide Grouplink as a single point of contact for all technology related needs and services.
    • Streamline college-wide document management.
    • Increase efficiency and effectiveness of communication system.
    • Promote college-wide and departmental continuous improvement.
    • Expand information technology solutions.
  • Promote and facilitate the use of technology:
    • Gather input and promote employee and student involvement at technology committee meetings.
    • Maintain recycling plans to ensure equipment is up to date and in good working order.
    • Develop on-going employee learning opportunities in technology.
    • Continuously add to and update technology training web site.
    • Offer training and promote D2L as a learning tool.
Project Lead

Assessment & Program Review Committee

Management Lead(s):

  • Kent Hanson
  • Explore the possibility of National and/or Regional Skill/Standard Testing of the technical profession where they exist.
  • Investigate external measurements of learning outcomes in liberal arts.
  • Improve measurement and reporting of institutional learner outcomes.
  • Continuously improve the assessment tools and processes.
  • Incorporating college institution effectiveness data within academic assessment and program review – set goals and develop strategies for improvement.
Project Lead

Student Services

Management Lead(s):

  • Mary Fontes
  • Steve Crittenden
  • Meet the Perkins Goals.
  • Implement the College Athletic Strategic Plan.
  • Complete Student Affairs Assessment Plan.
  • Complete the objectives of the Access and Opportunity Grant.
  • Improve student advising services.
Project Contributor

Institutional Research Committee

Management Lead(s):

  • Scott Godfrey
  • Becky Lindseth
  • Develop schedule for internal reporting requirements/needs.
  • Compile record of departmental/committee/work plan goals for placement into repository.
  • Create repository of internal standards and measures that relate to departmental/committee performance.
  • Develop and implement an internal mechanism for communicating institutional data with an emphasis on determining content and style of presentation.
  • Develop repository of pivots to expedite the processing of data.

STRATEGY 3C: DEVELOP AND TRAIN EMPLOYEES

Project Lead

Continuous Improvement Committee

Management Lead(s):

  • Julie Fenning
  • Provide CI training to all Northland College supervisors.
  • Provide CI training to CI committee members.
  • Develop and conduct a needs assessment for employee training.
  • Provide training opportunities for employees based on assessment.
  • Provide strengths-based training opportunities for employees.
  • Develop staff development plan/recommendations per position.
  • Develop an internal marketing strategy to encourage training.
  • Conduct strengths finder session for committee.
Project Contributor

Safety Committee

Management Lead(s):

  • Julie Fenning
  • Implement the regulatory components of a Safety Management System.
  • Review and revise college Safety policy and procedure.
  • Draft and finalize required written safety programs.
  • Establish a recordkeeping system for all components of the safety management system.
  • Create a toolkit for safety inspections.
  • Establish location assignments to committee members for inspections and create a safety inspection schedule.
  • Provide training to safety committee on hazard recognition.
  • Conduct safety inspections on a routine basis.
  • Monitor employee safety training status and develop a schedule for routine reminders.
  • Establish an incentive program campaign for safety training.
  • Submit monthly safety articles for employees during safety awareness months regarding both job-related and off-the-job safety.

STRATEGY 3D: ENGAGE IN CONTINUOUS IMPROVEMENT

Project Lead

Continuous Improvement Committee

Management Lead(s):

  • Julie Fenning
  • Develop a process for obtaining and prioritizing ideas for CI projects.
  • Establish a Lean Team.
  • Conduct facilitated brainstorming sessions for individual departments.
  • Lead or participate on a CI project each semester.

STRATEGY 3E: ENHANCE STAKEHOLDER SATISFACTION

Project Lead

Continuous Improvement Committee

Management Lead(s):

  • Julie Fenning
  • Develop a satisfaction survey system for employees and students utilizing the Net Promoter Score.
  • Analyze results from current college surveys and create action plans to correct any deficiencies.
Project Lead

Marketing Enrollment Team

Management Lead(s):

  • Jason Trainer
  • Due to the recent hire of a Director of Marketing and Communications, the activities for this committee are still under development. The Director of Marketing and Communications has made this task a priority, and the information will be posted to this web site upon completion.
Project Contributor

Facilities Committee

Management Lead(s):

  • Bob Gooden
  • Clinton Castle
  • Campus signage.
  • Review facilities master plan.
  • Review and update HEAPR projects list.
  • Review capital bonding projects.
  • Review all college building and grounds construction projects.
  • Prioritize sort and shine list.
Project Contributor

Student Technology Committee

Management Lead(s):

  • Stacey Hron
  • Survey students to gather input and ideas on ways to continuously improve technology at Northland.
  • Equipment – recycle equipment based on equipment recycling plan.
  • Survey students to gather ideas for technology training, needs, and ideas.
  • Review and research ways to improve existing technology services available to students, such as e-mail, portals, printing, etc.
  • Review and implement additional Network Security System tools and methods.
  • Include in fiscal year priorities and goals annual maintenance costs for backup systems, equipment maintenance and e-mail scanning subscriptions.
  • Annually review and update the Technology action plans/priorities and accomplishments.
Project Contributor

Technology Utilization Committee

Management Lead(s):

  • Stacey Hron
  • Equipment – recycle equipment based on equipment recycling plan.
  • Include technology in the online budgeting request system to submit technology needs/requests.
  • Review and research existing technology services available to employees, such as e-mail, printing, portals, etc.
  • Review and implement additional Network Security System tools and methods.
  • Include in fiscal year priorities and goals annual maintenance costs for backup systems, equipment maintenance and e-mail scanning subscriptions.
  • Annually review and update the Technology action plans/priorities and accomplishments.