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This program will prepare students for performing a full range of office tasks. Secretaries/receptionists process incoming and outgoing mail, keyboard documents and forms, file and retrieve records, handle telephone calls, and make travel arrangements. In addition, the secretary/receptionist uses microcomputers and a variety of software application programs to perform document processing and file management tasks, as well as create informational marketing pieces. This major requires strong skills in communications, telephone techniques, computer usage, and human relations.
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Are you ready to begin the Administrative Support Diploma at Northland? Take your first step toward becoming a student at Northland.
Northland Community & Technical College is accredited by the Higher Learning Commission of the North Central Association of Colleges and Schools.
All required technical and elective courses must be completed with a grade of “C” or better as well as maintain a 2.0 GPA overall to graduate.
Students achieving assessment scores below the established minimums must register and successfully complete (with a grade of "C" or better) the required developmental courses in order to meet graduation requirements.
The college minimum scores for the Accuplacer Assessment test are as follows:
Reading Comprehension: 78
Arithmetic: 50
Note: Some programs may require assessment scores that exceed the college minimum in the areas of Arithmetic & Elementary Algebra.
Required Courses |
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| Course # | Course Name | Credits |
|---|---|---|
| ACCT 1100 | Prin of Bookkeeping | 3 credits |
| ADMS 1100 | Keyboarding I | 3 credits |
| ADMS 1103 | Keyboarding II | 2 credits |
| ADMS 1110 | Word Processing | 3 credits |
| ADMS 1116 | Business Communications | 3 credits |
| ADMS 1120 | Office Procedures | 3 credits |
| ADMS 1128 | Records/Database Mgmt | 3 credits |
| CPTR 1104 | Intro to Computer Tech | 3 credits |
| CRLT 2103 | Job Seeking/Keeping | 1 credits |
| SSCI 1101 | Human Relations | 3 credits |
| Program Specific Electives ( *See Elective Course Options Listed Below ) | 4 credits | |
| TOTAL CREDITS: | 31 credits | |
Program Specific Elective Course Options |
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 Electives for this program may be selected from the following list of courses below. Need help? Schedule an appointment with a Northland Academic Advisor for assistance in selecting courses. |
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| Course # | Course Name | Credits |
| ACCT 1108 | Busn Math/Calculators | 3 credits |
| ACCT 1124 | Spreadsheet Concepts | 3 credits |
| ADMS 1114 | Desktop Pub/Pres Graph | 3 credits |
| ADMS 2280 | Internship | 3 credits |
| BUSN 2221 | Prin of Accounting I | 4 credits |
| CPTR 1106 | Microcomputer Databases | 3 credits |
| CPTR 1500 | Intro Web Concepts | 3 credits |
| HPER 1410 | First Aid/CPR | 1 credits |
1. Student will demonstrate professional workplace habits including punctuality, etiquette, dress, attitude, and manners appropriate for administrative support personnel.
2. Student will utilize appropriate computer software efficiently and accurately to perform office tasks required in a business setting.
3. Student will use proper keyboarding techniques efficiently and accurately.
4. Student will demonstrate ergonomic principles and safe practices when using computer technology.
5. Student will apply standard organizational skills to the management of projects, daily schedules, work priorities, and multiple tasks.
6. Student will demonstrate critical-thinking and problem-solving skills independently or within team situations.
7. Student will apply principles of Standard English and vocabulary to written and oral communications.
8. Student will demonstrate interpersonal skills through effective listening, written and oral communications in diverse situations.
9. Student will create and use standard electronic and manual filing systems.
10. Student will record and analyze business transactions and financial documents related to the accounting cycle.
11. Student will demonstrate professional customer service.
Counselors are available in the Career Center to assist with career advising, job search resources, employer connections, occupational descriptions, employment outlook, earnings, education/training requirements and sources.
Employment opportunities will vary depending upon the individual’s achievement. An individual may obtain administrative office support employment with these basic skills.
The employment outlook for administrative assistants and secretaries in the state of Minnesota from 2009 to 2019 is -1.6%, a shrinking percentage.
