Northland College Home
Administrative Support
Credits: 32 | Degree Type: Diploma | Campus Offered: EGF, TRF
Program Specific Requirements

All required technical and elective courses must be completed with a grade of “C” or better as well as maintain a 2.0 GPA overall to graduate.

Students achieving assessment scores below the established minimums must register and successfully complete (with a grade of "C" or better) the required developmental courses in order to meet graduation requirements.

The college minimum scores for the Accuplacer Assessment test are as follows:
Reading Comprehension: 66
Sentence Skills: 78
Arithmetic: 50

Note: Some programs may require assessment scores that exceed the college minimum in the areas of Arithmetic & Elementary Algebra.

Program Description

This program will prepare students for performing a full range of office tasks. Secretaries/receptionists process incoming and outgoing mail, keyboard documents and forms, file and retrieve records, handle telephone calls, and make travel arrangements. In addition, the secretary/receptionist uses microcomputers and a variety of software application programs to perform document processing and file management tasks, as well as create informational marketing pieces. This major requires strong skills in communications, telephone techniques, computer usage, and human relations.

Employment Opportunities

Employment opportunities will vary depending upon the individual’s achievement. An individual may obtain administrative office support employment with these basic skills.

Student Placement

Accreditation

The College is accredited by the Higher Learning Commission of the North Central Association of Colleges and Schools, (800) 621-7440, 30 North LaSalle Street, Suite 2400, Chicago, IL 60602-2504.

Course Listings

Semester order by campus: East Grand Forks | Thief River Falls

Course # Course Name Credits
Required
ACCT 1100 Prin of Bookkeeping 3
ADMS 1100 Keyboarding I 3
ADMS 1102 Keyboarding II 3
ADMS 1110 Word Processing 3
ADMS 1116 Business Communications 3
ADMS 1120 Office Procedures 3
ADMS 1128 Records/Database Mgmt 3
CPTR 1104 Intro to Computer Tech 3
CRLT 2103 Job Seeking/Keeping 1
SSCI 1101 Human Relations 3
  Electives
    (Listed Below)
4
TOTAL CREDITS:    32
Electives must be selected from the following list:
ACCT 1108Busn Math/Calculators 3
ACCT 1124Spreadsheet Concepts 3
ADMS 1104Skillbuilding 1
ADMS 1114Desktop Pub/Pres Graph 3
ADMS 2124Adv Microcomputer Tech 3
ADMS 2212Integrated Elec Office 3
ADMS 2280Internship 3
BUSN 2221Prin of Accounting I 4
CPTR 1106Microcomputer Databases 3
CPTR 1500Intro Web Concepts 3
Program Learner Outcomes

1. Student will demonstrate professional workplace habits including punctuality, etiquette, dress, attitude, and manners appropriate for administrative support personnel.
2. Student will utilize appropriate computer software efficiently and accurately to perform office tasks required in a business setting.
3. Student will use proper keyboarding techniques efficiently and accurately.
4. Student will demonstrate ergonomic principles and safe practices when using computer technology.
5. Student will apply standard organizational skills to the management of projects, daily schedules, work priorities, and multiple tasks.
6. Student will demonstrate critical-thinking and problem-solving skills independently or within team situations.
7. Student will apply principles of Standard English and vocabulary to written and oral communications.
8. Student will demonstrate interpersonal skills through effective listening, written and oral communications in diverse situations.
9. Student will create and use standard electronic and manual filing systems.
10. Student will record and analyze business transactions and financial documents related to the accounting cycle.
11. Student will demonstrate professional customer service.