Accessibility:

Home»Academic Programs»Career & Technical Programs»Administrative Support Program

Administrative Support

This program will prepare students for performing a full range of office tasks. Secretaries/receptionists process incoming and outgoing mail, keyboard documents and forms, file and retrieve records, handle telephone calls, and make travel arrangements. In addition, the secretary/receptionist uses microcomputers and a variety of software application programs to perform document processing and file management tasks, as well as create informational marketing pieces. This major requires strong skills in communications, telephone techniques, computer usage, and human relations.


Request Program Information »


College Viewbook

Why Choose Northland?

Northland offers a multitude of opportunities, whether you're beginning your degree or returning to college. We're affordable, convenient, and flexible. Take your life North at Northland.

View College Viewbook »

Need Direction?

GPS LifePlan

Feel like you need a little more direction? Our GPS LifePlan website helps students set goals and design plans that will lead them to the success they desire. Consult our GPS LifePlan website for information for your career, work, and educational planning!

GPS LifePlan »

Apply Now

Are you ready to begin the Administrative Support Diploma at Northland? Take your first step toward becoming a student at Northland.

Apply Today »

Program Accreditation

Program Accreditation

College Accreditation

Northland Community & Technical College is accredited by the Higher Learning Commission of the North Central Association of Colleges and Schools.

Northland Accreditation »

Program Specific Requirements

All required technical and elective courses must be completed with a grade of C or better as well as maintain a 2.0 GPA overall to graduate.

Students achieving assessment scores below the established minimums must register and successfully complete (with a grade of C or better) the required developmental courses in order to meet graduation requirements.

The college minimum scores for the Accuplacer Assessment test are as follows:
Reading Comprehension: 78
Arithmetic: 50

Note: Some programs may require assessment scores that exceed the college minimum in the areas of Arithmetic & Elementary Algebra.

Program Course Listings

Required Courses

Course # Course Name Credits
ACCT 1100 Prin of Bookkeeping 3 credits
ADMS 1100 Keyboarding I 3 credits
ADMS 1102 Keyboarding II 3 credits
ADMS 1110 Word Processing 3 credits
ADMS 1116 Business Communications 3 credits
ADMS 1120 Office Procedures 3 credits
ADMS 1128 Records/Database Mgmt 3 credits
CPTR 1104 Intro to Computer Tech 3 credits
CRLT 2103 Job Seeking/Keeping 1 credits
SSCI 1101 Human Relations 3 credits
  Program Specific Electives ( *See Elective Course Options Listed Below ) 3 credits
TOTAL CREDITS: 31 credits

Program Specific Elective Course Options

Help

Electives for this program may be selected from the following list of courses below. Need help? Schedule an appointment with a Northland Academic Advisor for assistance in selecting courses.

Course # Course Name Credits
ACCT 1108Busn Math/Calculators 3 credits
ACCT 1124Spreadsheet Concepts 3 credits
ADMS 1114Desktop Pub/Pres Graph 3 credits
ADMS 2281Internship (2-4cr) 4 credits
BUSN 2221Prin of Accounting I 4 credits
CPTR 1106Microcomputer Databases 3 credits
CPTR 1500Intro Web Concepts 3 credits
HPER 1410First Aid/CPR 1 credits

Register for Classes »

Program Learner Outcomes

1. Student will demonstrate professional workplace habits including punctuality, etiquette, dress, attitude, and manners appropriate for administrative support personnel.
2. Student will utilize appropriate computer software efficiently and accurately to perform office tasks required in a business setting.
3. Student will use proper keyboarding techniques efficiently and accurately.
4. Student will demonstrate ergonomic principles and safe practices when using computer technology.
5. Student will apply standard organizational skills to the management of projects, daily schedules, work priorities, and multiple tasks.
6. Student will demonstrate critical-thinking and problem-solving skills independently or within team situations.
7. Student will apply principles of Standard English and vocabulary to written and oral communications.
8. Student will demonstrate interpersonal skills through effective listening, written and oral communications in diverse situations.
9. Student will create and use standard electronic and manual filing systems.
10. Student will record and analyze business transactions and financial documents related to the accounting cycle.
11. Student will demonstrate professional customer service.

Employment Outlook & Opportunities

Northland Career Center

Job Openings

Counselors are available in the Career Center to assist with career advising, job search resources, employer connections, occupational descriptions, employment outlook, earnings, education/training requirements and sources.

Career Center »

Employment opportunities will vary depending upon the individual's achievement. An individual may obtain administrative office support employment with these basic skills.

The employment outlook for administrative assistants in the state of Minnesota from 2010 to 2020 is 3.4%, a low career growth.

Program Faculty

East Grand Forks Campus

  • Linda Simmons
  • Administrative Support Instructor
  • (218) 793-2626