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Administrative Support Software Specialist

Administrative Support Software Specialists are skilled in the use of various types of software, including word processing, spreadsheet, database, and graphics presentation software, as well as electronic mail and Internet use. They provide technical assistance and training to users on how to operate and maintain software most effectively, and may fill the help desk role for their employer. Support Specialists load software into microcomputer memory, test systems, and diagnose hardware and software problems. In addition, they may make minor repairs to computer systems - usually by replacing components or programs - and keep records of service and repairs. They are also asked to help evaluate microcomputer hardware and software needs, purchases, and modifications.


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Program Accreditation

Program Accreditation

College Accreditation

Northland Community & Technical College is accredited by the Higher Learning Commission of the North Central Association of Colleges and Schools.

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Program Specific Requirements

All required technical and elective courses must be completed with a grade of C or better as well as maintain a 2.0 GPA overall to graduate.

Students achieving assessment scores below the established minimums must register and successfully complete (with a grade of C or better) the required developmental courses in order to meet graduation requirements.

The college minimum scores for the Accuplacer Assessment test are as follows:
Reading Comprehension: 78
Arithmetic: 50

Note: Some programs may require assessment scores that exceed the college minimum in the areas of Arithmetic & Elementary Algebra.

Program Course Listings

Required Courses

Course # Course Name Credits
ACCT 1100 Prin of Bookkeeping 3 credits
ACCT 1124 Spreadsheet Concepts 3 credits
ADMS 1100 Keyboarding I 3 credits
ADMS 1102 Keyboarding II 3 credits
ADMS 1110 Word Processing 3 credits
ADMS 1114 Desktop Pub/Pres Graph 3 credits
ADMS 1116 Business Communications 3 credits
ADMS 1120 Office Procedures 3 credits
ADMS 2212 Integrated Elec Office 3 credits
CPTR 1104 Intro to Computer Tech 3 credits
CPTR 1106 Microcomputer Databases 3 credits
CPTR 1128 Help Desk Concepts 3 credits
CPTR 1131 Microcomputer Maintenance 4 credits
CPTR 1500 Intro Web Concepts 3 credits
CRLT 2103 Job Seeking/Keeping 1 credits
ENGL 1111 Composition I 3 credits
SPCH 1103 Interpersonal Communicati 3 credits
  G5: History/Social Elec 3 credits
  G6: Human/Fine Arts Elec 3 credits
  MN Transfer Curriculum Electives 3 credits
  Program Specific Electives ( *See Elective Course Options Listed Below ) 1 credits
TOTAL CREDITS: 60 credits

Program Specific Elective Course Options

Help

Electives for this program may be selected from the following list of courses below. Need help? Schedule an appointment with a Northland Academic Advisor for assistance in selecting courses.

Course # Course Name Credits
ACCT 1108Busn Math/Calculators 3 credits
ACCT 1128Computerized Acct I 3 credits
ADMS 1128Records/Database Mgmt 3 credits
ADMS 2281Internship (2-4cr) 4 credits
BUSN 2221Prin of Accounting I 4 credits
CPTR 1148Micro Operating Systems 3 credits
HPER 1410First Aid/CPR 1 credits

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Program Learner Outcomes

1. Student will demonstrate professional workplace habits including punctuality, etiquette, dress, attitude, and manners appropriate for Administrative Support Software Specialists.
2. Student will utilize appropriate computer software efficiently and accurately to perform office tasks required in a business setting.
3. Student will use proper keyboarding and machine transcription techniques efficiently and accurately.
4. Student will demonstrate ergonomic principles and safe practices when using computer technology.
5. Student will apply standard organizational skills to the management of projects, daily schedules, work priorities, and multiple tasks.
6. Student will demonstrate critical-thinking and problem-solving skills independently or within team situations.
7. Student will apply the principles of Standard English and vocabulary to written and oral communications.
8. Student will demonstrate interpersonal skills through effective listening, written and oral communications in diverse situations.
9. Student will record and analyze business transactions and financial documents related to the accounting cycle.
10. Student will solve technical problems regularly faced by Administrative Support staff using appropriate mathematical and/or scientific techniques.
11. Student will evaluate, install and test computer software and hardware.
12. Student will provide technical assistance and training to users on proper operation and maintenance of computer software and hardware.
13. Student will troubleshoot software and/or hardware problems.
14. Student will analyze and install appropriate anti-virus software.
15. Student will demonstrate professional customer service.

Employment Outlook & Opportunities

Northland Career Center

Job Openings

Counselors are available in the Career Center to assist with career advising, job search resources, employer connections, occupational descriptions, employment outlook, earnings, education/training requirements and sources.

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Graduates are typically employed in administrative office support positions in companies who have medium to large computer installations. These employees quickly beomce the in-house "experts" on the software being utilized by the company and are first to be contacted with computer and hardware problems. Employment is also found in help desk offices at larger companies.

The employment outlook for computer support specialists in the state of Minnesota from 2010 to 2020 is currently in very high demand.

Program Faculty

East Grand Forks Campus

  • Linda Simmons
  • Administrative Support Instructor
  • (218) 793-2626