Administrative Support Software Specialist

  • Credits: 60
  • Degree Type: A.A.S.
  • Campus: East Grand Forks

Program Overview

Administrative Support Software Specialists are skilled in the use of various types of software, including word processing, spreadsheet, database, and graphics presentation software, as well as electronic mail and Internet use. They provide technical assistance and training to users on how to operate and maintain software most effectively, and may fill the help desk role for their employer. Support Specialists load software into microcomputer memory, test systems, and diagnose hardware and software problems. In addition, they may make minor repairs to computer systems - usually by replacing components or programs - and keep records of service and repairs. They are also asked to help evaluate microcomputer hardware and software needs, purchases, and modifications.


Graduates are typically employed in administrative office support positions in companies who have medium to large computer installations. These employees quickly beomce the in-house "experts" on the software being utilized by the company and are first to be contacted with computer and hardware problems. Employment is also found in help desk offices at larger companies.

The employment outlook for computer support specialists in the state of Minnesota from 2010 to 2020 is currently in very high demand.

Potential Job Titles

Program Courses

View semester schedule by campus: East Grand Forks

Required Courses

Course # Course Name Credit(s)
ACCT 1100 Prin of Bookkeeping 3 credits
ACCT 1124 Spreadsheet Concepts 3 credits
ADMS 1100 Keyboarding I 3 credits
ADMS 1102 Keyboarding II 3 credits
ADMS 1110 Word Processing 3 credits
ADMS 1114 Desktop Pub/Pres Graph 3 credits
ADMS 1116 Business Communications 3 credits
ADMS 1120 Office Procedures 3 credits
ADMS 2212 Integrated Elec Office 3 credits
CPTR 1104 Intro to Computer Tech 3 credits
CPTR 1106 Microcomputer Databases 3 credits
CPTR 1128 Help Desk Concepts 3 credits
CPTR 1131 Microcomputer Maintenance 4 credits
CPTR 1500 Intro Web Concepts 3 credits
CRLT 2103 Job Seeking/Keeping 1 credits
ENGL 1111 Composition I 3 credits
SPCH 1103 Interpersonal Communicati 3 credits
  G5: History/Social Elec 3 credits
  G6: Human/Fine Arts Elec 3 credits
  MN Transfer Curriculum Electives 3 credits
  Area of Interest Electives ( *See Elective Course Options Listed Below ) 1 credits

Area of Interest Elective Course Options

For this particular pathway, NCTC recommends a student explore further coursework in the Minnesota Transfer Curriculum areas listed below. Need help? Schedule an appointment with a Northland Academic Advisor for assistance in selecting courses.

Course # Course Name Credits
ACCT 1108 Busn Math/Calculators 3 credits
ACCT 1128 Computerized Acct I 3 credits
ADMS 1128 Records/Database Mgmt 3 credits
ADMS 2281 Internship (2-4cr) 4 credits
BUSN 2218 Legal Environment Busn 3 credits
BUSN 2221 Prin of Accounting I 4 credits
CDEV 2250 Sign Language I 1 credits
CPTR 1131 Microcomputer Maintenance 4 credits
CPTR 1148 Micro Operating Systems 3 credits
HPER 1122 Yoga 1 credits
HPER 1143 Self Defense for Women 1 credits
HPER 1410 First Aid/CPR 1 credits
MKTG 2120 Supervisory Leadership 3 credits

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