Administrative Support Software Specialist

  • Credits: 60
  • Degree Type: A.A.S.
  • Campus: East Grand Forks

Program Overview

Administrative Support Software Specialists are skilled in the use of various types of software, including word processing, spreadsheet, database, and graphics presentation software, as well as electronic mail and Internet use. They provide technical assistance and training to users on how to operate and maintain software most effectively, and may fill the help desk role for their employer. Support Specialists load software into microcomputer memory, test systems, and diagnose hardware and software problems. In addition, they may make minor repairs to computer systems - usually by replacing components or programs - and keep records of service and repairs. They are also asked to help evaluate microcomputer hardware and software needs, purchases, and modifications.


Employment

Graduates are typically employed in administrative office support positions in companies who have medium to large computer installations. These employees quickly beomce the in-house "experts" on the software being utilized by the company and are first to be contacted with computer and hardware problems. Employment is also found in help desk offices at larger companies.

The employment outlook for computer support specialists in the state of Minnesota from 2010 to 2020 is currently in very high demand.

Potential Job Titles

Start Your Career in Administrative Support Software Specialist!

Get started today by talking to a Northland Admissions Representative about connecting your educational goals to a Administrative Support Software Specialist career path.

Call Admissions at 1.800.959.6282 or Email Us.


Program Course Listings

View semester order by campus: East Grand Forks »

Required Courses

Course # Course Name Credit(s)
ACCT 1100 Prin of Bookkeeping 3
ACCT 1124 Spreadsheet Concepts 3
ADMS 1100 Keyboarding I 3
ADMS 1102 Keyboarding II 3
ADMS 1110 Word Processing 3
ADMS 1114 Desktop Pub/Pres Graph 3
ADMS 1116 Business Communications 3
ADMS 1120 Office Procedures 3
ADMS 2212 Integrated Elec Office 3
CPTR 1104 Intro to Computer Tech 3
CPTR 1106 Microcomputer Databases 3
CPTR 1128 Help Desk Concepts 3
CPTR 1131 Microcomputer Maintenance 4
CPTR 1500 Intro Web Concepts 3
CRLT 2103 Job Seeking/Keeping 1
ENGL 1111 Composition I 3
SPCH 1103 Interpersonal Communicati 3
  G5: History/Social Elec 3
  G6: Human/Fine Arts Elec 3
  MN Transfer Curriculum Electives 3
  Area of Interest Electives ( *See Elective Course Options Listed Below ) 1
TOTAL CREDITS: 60
 

Area of Interest Elective Course Options

For this particular pathway, NCTC recommends a student explore further coursework in the Minnesota Transfer Curriculum areas listed below. Need help? Schedule an appointment with a Northland Academic Advisor for assistance in selecting courses.

Course # Course Name Credits
ACCT 1108 Busn Math/Calculators 3
ACCT 1128 Computerized Acct I 3
ADMS 1128 Records/Database Mgmt 3
ADMS 2281 Internship (2-4cr) 4
BUSN 2221 Prin of Accounting I 4
CPTR 1148 Micro Operating Systems 3
HPER 1410 First Aid/CPR 1

Register for Classes »   Academic Calendar »


Program Specific Requirements

All required technical and elective courses must be completed with a grade of C or better as well as maintain a 2.0 GPA overall to graduate.

Students achieving assessment scores below the established minimums must register and successfully complete (with a grade of C or better) the required developmental courses in order to meet graduation requirements.

The college minimum scores for the Accuplacer Assessment test are as follows:
Reading Comprehension: 78
Arithmetic: 50

Note: Some programs may require assessment scores that exceed the college minimum in the areas of Arithmetic & Elementary Algebra.


1. Student will demonstrate professional workplace habits including punctuality, etiquette, dress, attitude, and manners appropriate for Administrative Support Software Specialists.
2. Student will utilize appropriate computer software efficiently and accurately to perform office tasks required in a business setting.
3. Student will use proper keyboarding and machine transcription techniques efficiently and accurately.
4. Student will demonstrate ergonomic principles and safe practices when using computer technology.
5. Student will apply standard organizational skills to the management of projects, daily schedules, work priorities, and multiple tasks.
6. Student will demonstrate critical-thinking and problem-solving skills independently or within team situations.
7. Student will apply the principles of Standard English and vocabulary to written and oral communications.
8. Student will demonstrate interpersonal skills through effective listening, written and oral communications in diverse situations.
9. Student will record and analyze business transactions and financial documents related to the accounting cycle.
10. Student will solve technical problems regularly faced by Administrative Support staff using appropriate mathematical and/or scientific techniques.
11. Student will evaluate, install and test computer software and hardware.
12. Student will provide technical assistance and training to users on proper operation and maintenance of computer software and hardware.
13. Student will troubleshoot software and/or hardware problems.
14. Student will analyze and install appropriate anti-virus software.
15. Student will demonstrate professional customer service.

Program Accreditation

Northland Community & Technical College is accredited by the Higher Learning Commission of the North Central Association of Colleges and Schools.

Northland Accreditation »


Program Faculty

  • Linda Simmons
  • Administrative Support Instructor
  • Campus: East Grand Forks
  • Tel: (218) 793-2626
  • Toll Free: 1.800.959.6282

Why Choose Northland?

Northland offers a multitude of opportunities, whether you're beginning your degree or returning to college. We're affordable, convenient, and flexible. Northland Community & Technical College – it’s more than just a great education. It’s about making a career out of what you love to do. Thinking about a new career? Think Northland!

Learn More »   College Viewbook »