All required technical and elective courses must be completed with a grade of “C” or better as well as maintain a 2.0 GPA overall to graduate.

Students achieving assessment scores below the established minimums must register and successfully complete (with a grade of "C" or better) the required developmental courses in order to meet graduation requirements.

The college minimum scores for the Accuplacer Assessment test are as follows:
Reading Comprehension: 66
Sentence Skills: 78
Arithmetic: 50

Note: Some programs may require assessment scores that exceed the college minimum in the areas of Arithmetic & Elementary Algebra.

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Administrative Support Software Specialists are skilled in the use of various types of software, including word processing, spreadsheet, database, and graphics presentation software, as well as electronic mail and Internet use. They provide technical assistance and training to users on how to operate and maintain software most effectively, and may fill the help desk role for their employer. Support Specialists load software into microcomputer memory, test systems, and diagnose hardware and software problems. In addition, they may make minor repairs to computer systems - usually by replacing components or programs - and keep records of service and repairs. They are also asked to help evaluate microcomputer hardware and software needs, purchases, and modifications.

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Graduates are typically employed in administrative office support positions in companies who have medium to large computer installations. These employees quickly beomce the in-house "experts" on the software being utilized by the company and are first to be contacted with computer and hardware problems. Employment is also found in help desk offices at larger companies.

Student Placement

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The College is accredited by the Higher Learning Commission of the North Central Association of Colleges and Schools, (800) 621-7440, 30 North LaSalle Street, Suite 2400, Chicago, IL 60602-2504.

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Semester order by campus: East Grand Forks

1. Student will demonstrate professional workplace habits including punctuality, etiquette, dress, attitude, and manners appropriate for Administrative Support Software Specialists.
2. Student will utilize appropriate computer software efficiently and accurately to perform office tasks required in a business setting.
3. Student will use proper keyboarding and machine transcription techniques efficiently and accurately.
4. Student will demonstrate ergonomic principles and safe practices when using computer technology.
5. Student will apply standard organizational skills to the management of projects, daily schedules, work priorities, and multiple tasks.
6. Student will demonstrate critical-thinking and problem-solving skills independently or within team situations.
7. Student will apply the principles of Standard English and vocabulary to written and oral communications.
8. Student will demonstrate interpersonal skills through effective listening, written and oral communications in diverse situations.
9. Student will analyze and apply accounting principles and concepts to service and merchandising businesses using cash basis or accrual basis accounting.
10. Student will solve technical problems regularly faced by Administrative Support staff using appropriate mathematical and/or scientific techniques.
11. Student will evaluate, install and test computer software and hardware.
12. Student will provide technical assistance and training to users on proper operation and maintenance of computer software and hardware.
13. Student will troubleshoot software and/or hardware problems.
14. Student will analyze and install appropriate anti-virus software.
15. Student will demonstrate professional customer service.

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