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Quality

Whose job is Quality?  We should automatically answer that question with a resounding, “Everyone!”  How important is Quality to the success of your operation?  Everyone would probably answer that question with a, “Very important.”  Yet, the average employee has no true understanding of what Quality really is and the true impact Quality has on cost and customer satisfaction.  There are options available to train all levels of employees on Quality, from high level statistical applications to a basic overview.  Quality training can be customized to the targeted audience.  Some of the options available include:

Quality/Continuous Improvement Overview

This course is designed to provide a basic overview of Quality and Continuous Improvement concepts.  The students are asked to define quality in relationship to the Voice of the Customer.  They are exposed to W. Edwards Deming and the PDCA Cycle.  The four cost categories of Quality and their financial impact to a company are demonstrated.  Students will also come away with an understanding of the use of data to monitor, measure, and drive decisions on quality improvement.  The power of small incremental changes of Continuous Improvement can change the culture of your organization.

The Tools of Quality

Kaoru Ishikawa is credited with the use of the 7 Basic Quality Tools in managing quality.  These 7 Basic Tools include:  Histograms, Pareto Charts, Check Sheets, Control Charts, Flow Charts, Scatter Diagrams, and Fishbone Diagrams.  Students will be instructed on the proper use of each tool and have an opportunity to apply them directly to their work through classroom projects.  This provides the basis for removing anxiety and the use of statistical methods for quality improvement in your organization.

Total Quality Systems/Statistical Process Control

This course is a combination of Quality/Continuous Improvement and the Tools of Quality.  Students receive a more comprehensive and in-depth instruction on quality.  This includes the House of Quality, Design of Experiment (DOE), Affinity Diagrams, FMEA, Mistake Proofing, and other quality techniques.

ISO 9001:2008

ISO 9001, the most recognized quality management system in the world.  ISO 9001 provides a company with the framework to develop a quality plan that coordinates activities to direct and control an organization in regards to quality.  ISO 9001 uses a common sense, non-industry specific approach to implement accepted quality assurance requirements with company-wide impact.  This is accomplished through the use of 8 quality management principles:

  • Customer focused organization
  • Leadership
  • Involvement of people
  • Process approach
  • System approach to management
  • Continuous Improvement
  • Factual approach to decision making
  • Mutually beneficial supplier relationships

Contact Information

  • Kirsten Michalke
  • Director of Workforce Development
  • (218) 683-8647