The ITS department is available Monday-Friday from 8am-5pm on either campus. Contact the helpdesk at (218) 793-2433 in East Grand Forks or at (218) 683-8581 in Thief River Falls .
New students should bring their laptop in prior to the start of the semester to get antivirus updated, wireless access installed, and printers set up. Setup prior to the semester will help ensure the computer is ready for the start of the semester. Avoid delays and come early!
Wireless internet is available campus-wide. Student computers connect to the NCTC-STUDENT wireless network connection. Login to wireless with your StarID username and password. See the Student Technology Reference Guide under the Student Resources tab for further details.
Microsoft Office and other software may be purchased through eAcademy located on the Student Central page. Purchase software through eAcademy to get the academic discount.
Visit the StarID Self Service Portal and click the Forgot StarID link found on that page.
Visit the StarID Self Service Portal and click the Forgot Password link found on that page.
After 3 unsuccessful attempts to login, an account gets locked for security purposes. After 15 minutes of the last attempt the account is unlocked and login may be attempted again or can contact ITS to have the account unlocked.
Go to the Student Central page, click the Email Sign-In icon under the Most Frequently Visited. If you don't know your login information, click on the Username Lookup icon on the same page.
Students may stop in to the ITS helpdesk to get printers installed; or may install them on their own. Most operating systems will allow a student to add a printer by completing the following:
You can access a computer in our computer labs, cyber areas, or libraries on the campuses.
Depending on the academic program, a student may or may not require a laptop. A student can find out by selecting their particular program at the Academic Programs page under More Resources-Degrees & Programs. Click on Laptop Required Programs. Programs may have specific software/hardware requirements in addition to the minimum requirements. Consult your program advisor for information on the requirements.
The best practices are to keep the anti-virus updated, refrain from visiting questionable sites, avoid downloading illegal music and movies (i.e. Limeware, Frostwire, etc.), and do not download malicious software or applications from unknown sources. Students should also use their anti-virus program to scan their computer at least twice a month.
Download Malwarebytes if it is not yet installed on the computer. Once installed, a full scan should be run. If threats are found, remove these and run full scans until Malwarebytes no longer detects threats.